Introduction

Cafe Thrive ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and delivery address when you create an account or place an order.
Payment Information: Payment card details are processed securely through our payment provider and are not stored on our servers.
Order History: Details of orders you have placed with us.
Communication Data: Messages you send us through our contact form or email.
Technical Data: IP address, browser type, and device information collected through cookies.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Manage your account and provide customer support
Send order confirmations and updates
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your data with:

Payment processors to handle transactions securely
Email service providers for order notifications
Analytics providers to help us improve our services
Legal authorities when required by law

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our site
Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your Rights

Under data protection laws, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: contact@cafethrive.co.uk
Phone: 02380 338 708
Address: 123 High Street, Southampton, SO14 2AA

Privacy Policy